Working Hours: Sunday - Thursday: 9:00 - 18:00

About Us

WELCOME TO UNDERCOVER MANAGEMENT CONSULTANCY

OFFERING TAILORED SOLUTIONS TO HELP YOUR BUSINESS MAKE EFFECTIVE STRATEGIC DECISIONS

At Undercover Mystery Shopping Consultancy, we truly understand the importance of concise, reliable and actionable data when making informed decision-making for business’ success.


This is why we offer tailor-made consulting services which focus on areas that are critical to the success of your business. By working with you to create the best possible solution, we ensure that the data we provide is grounded in facts relevant to your business and can be used to direct important decisions thereby setting you and your business up for long-term success and greater profitability.


Undercover Mystery Shopping Consultancy uses of mystery shopping as a tool to allow you to gain comprehensive insight into how customers perceive your products and services, and if you are able to meet their target audience’s needs and expectations. We can provide you with in-depth reports on how your product and service is perceived as well as help you identify areas of improvement and guide you in addressing them.


You have taken a big step forward by starting your business – now let us help you take it to greater levels of customer satisfaction!

What We Do

OFFERING NUMEROUS SOLUTIONS TO HELP YOU TAKE EFFECTIVE BRAND DECISIONS

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Mystery Shopping




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Net Promoter Score




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Customer Satisfaction Survey

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Customer Intercepts

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12+

Years of Excellence

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20,000+

Secret Shoppers

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40+

Nationalities

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15+

Industries