Undercover Customer Hospitality (Restaurants) Awards

The time has come to award many businesses for all the hard work that they have pulled off during their running. Undercover has come forward to allocate businesses with exceptional customer service.

Benefits of the Restaurant Awards:

  • Raise the brand’s visibility and foster cross-industry collaboration across various industries, including finance, design and aesthetics, service aspects, merchandising, sourcing, and marketing.
  • Employee Training for customer service improvements
  • The nominees and winners will gain great coverage from both our online and offline partners.
  • Undercover Mystery Shopping Consultancy will award The winners with a trophy and a certificate.

Selection Process For The Best Restaurant Awards

Restaurants with different categories:

We will call in inquiries from restaurants in 6 categories:

  • QSR
  • Cafes
  • Juice bars
  • Fine Dining
  • Ice-cream
  • Dessert bars
  • Sheesha bars
  • Pubs and bars.

Entry for the awards is via self-nomination and will be charged at AED XXXX per submission.

Upon completing the online entry form, entrants must upload supporting documents, information, images, and videos.

To help assess performance, any nominated outlet must have been operational since January 2020.

Consideration for the awards:

After receiving nominations from prospective restaurants, all entrants will be evaluated by Undercover’s professional mystery shoppers. The basis for evaluation will be primarily based on the following criteria:

  • Infrastructure of the hospitality sector
  • How the business sector deals with its customers and clients
  • How well they carry out their product displacement
  • The billing and integrity of the hospitality sector
  • How well the staff is in terms of delivery and service.

The Distribution of Awards:

If the candidates meet the requirements, Undercover will announce the awards to the winners with the best hospitality in their business sector.

Award Categories:

  • Fine Dining
  • Casual Dining
  • Cafes
  • Buffet
  • Food Trucks/Pop-Up Restaurants & Kiosks
  • Ghost Restaurant/ Could kitchens
  • Pubs & Bars
  • Sheesha Lounges

The Undercover Hospitality Award Ceremony will be conducted in the following timeline:

April-June 2021Selection of Hospitality Sectors
July-September 2021Consideration of Awards
October-November 2021Final Analysis
December 2021Distribution of the Awards
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